Restaurant Equipment Warranty

Warranty Information

Extended warranties for restaurant equipment offer a valuable opportunity to safeguard your investment and guarantee lasting peace of mind. Below are some essential considerations to keep in mind:

• Coverage for Parts and Labor: Extended warranties commonly encompass both parts and labor expenses, ensuring comprehensive coverage for any necessary repairs without additional charges.

• Inclusive of Mechanical and Electrical Defects: These warranties typically provide protection against all mechanical and electrical defects that may occur during usage.

• Safeguard against Power Surges: They often include protection from power surges, which is particularly beneficial for delicate equipment.

• Advantages of Zero Deductibles or Service Fees: Many extended warranties feature no deductibles or service fees, eliminating the need for out-of-pocket payments for covered repairs.

• Service by Authorized Centers: Repairs are typically carried out by authorized service centers, guaranteeing quality and dependability.

• Long-Term Security: Extended warranties extend coverage beyond the manufacturer's warranty period, ensuring prolonged protection for your equipment.

Atosa, True, Turbo Air and Dukers are all reputable and highly trusted entity in the foodservice sector, They all recognize the significance of safeguarding a restaurant equipment investment. Should you possess or intend to acquire any of their restaurant equipment, it is essential to acquaint yourself with the organization's warranty regulations. Being aware of the items that are included or excluded under the warranty can assist you in maintaining your equipment correctly and being prepared in the event of any issues arising.

Atosa Refrigeration and Ice Machine Warranty

2-Year Warranty

For any freezer, refrigerators, and ice machines claims regarding parts or labor, it is necessary to contact Atosa directly. All claims should include the unit's model number, serial number, proof of purchase, installation date, and any relevant details supporting the reported defect. If a compressor needs to be replaced under warranty, either the compressor itself or its tag must be sent back to Atosa along with the aforementioned information. Failure to adhere to the warranty guidelines will result in the claims being voided. To avail warranty service, address warranty or non-warranty queries, seek technical support, or purchase replacement parts, please reach out to Atosa toll-free at (855) 855-0399.

Two-Year Parts Labor Warranty

Atosa guarantees that all new refrigerated components, including the cabinet and all parts, are free from material or workmanship defects. This warranty is valid for a period of two (2) years from the date of shipment from Atosa. Defective parts covered under this warranty within two years from the shipment date will be repaired or replaced (including labor costs) by Atosa. The labor warranty covers standard straight time labor charges and reasonable travel time, as determined by Atosa.

Additional Three-Year Compressor Warranty

Apart from the two-year warranty mentioned above, Atosa assures that its sealed compressor is free from material and workmanship defects under normal use and maintenance for an additional three (3) years from the shipment date, not exceeding five (5) years in total. Defective compressors identified by Atosa during this extended period will be repaired or replaced with similar design and capacity compressors or parts at Atosa's discretion. This extended compressor warranty applies solely to sealed compressor parts and excludes other components like the cabinet, paint finish, temperature control, refrigerant, metering device, motor starting equipment, fan assembly, and electrical components.

Compressor Warranty

The five-year compressor warranty as outlined above will be invalidated if the following procedures are not strictly followed:

1. The system contains R404A, R134a, or R290 refrigerant and lubricant with rapid moisture-absorbing properties.
2. It is crucial to replace the drier when servicing the system.
3. Achieving micron-level vacuums is essential to maintain low moisture levels in the system.
4. Compressors must be acquired through Atosa, unless specified in writing otherwise through Atosa's warranty department.

Atosa Chest Freezers and Countertop Refrigeration Warranty

One-Year Warranty

Customers are required to contact Atosa directly for any claims regarding parts or labor. Claims should include the unit's model number, serial number, proof of purchase, installation date, and any relevant information supporting the reported defect. If a compressor needs replacement under warranty, the compressor or compressor tag must be sent back to Atosa along with the aforementioned details. Failure to adhere to warranty policies will result in claim voidance. For warranty-related inquiries, technical support, or purchasing replacement parts, customers can reach Atosa at (855) 855-0399 toll-free.

One-Year Parts Labor Warranty

Atosa guarantees all new refrigerated components, including the cabinet and all parts, to be free from material or workmanship defects. This warranty is valid for one year from the date of shipment from Atosa. Defective parts covered under this warranty within the one-year period will be repaired or replaced, including labor costs. The labor warranty covers standard labor charges and reasonable travel time as determined by Atosa.

Additional Four-Year Compressor Warranty

Apart from the one-year warranty, Atosa provides a four-year warranty for its sealed compressor against material and workmanship defects under normal use and maintenance. This warranty extends the coverage to a total of five years from the date of shipment from Atosa. Atosa will repair or replace defective compressors within this extended period with components of similar design and capacity at their discretion. The extended compressor warranty applies solely to sealed compressor parts and excludes other components such as the cabinet, paint finish, temperature control, refrigerant, metering device, motor starting equipment, fan assembly, and electrical components.

Compressor Warranty Conditions

The five-year compressor warranty becomes void if the following conditions are not strictly followed:

1. The system contains R404A, R134a, or R290 refrigerant and lubricant with rapid moisture-absorbing properties.
2. Replacement of the drier is crucial and should be done whenever the system is opened for servicing.
3. Micron level vacuums must be achieved to maintain low moisture levels in the system.
4. Compressors should be acquired through Atosa, unless stated otherwise in writing by Atosa's warranty department.

Atosa Charbrolier, Griddle, Range, Hot Plate, and Cooking Equipment Warranty

One-Year Parts Labor Warranty

Customers are required to reach out directly to Atosa for any claims related to parts or labor. All claims should contain the unit's model number, serial number, proof of purchase, installation date, and any relevant information supporting the reported defect. Failure to adhere to the warranty guidelines will lead to claim nullification. To access warranty services, address warranty and non-warranty inquiries, technical assistance, or to buy replacement parts, contact Atosa via toll-free number (855) 855-0399.

Atosa guarantees that all new charbroilers, griddles, deep fryers and all gas components, including cast-iron grates, stainless steel radiants, and briquettes, are devoid of material or workmanship flaws. This warranty is applicable for one (1) year starting from the shipment date by Atosa. In case of any defective parts covered under this warranty within one (1) year from the shipment date, Atosa will provide repair or replacement (inclusive of labor costs) for the faulty parts or assemblies. The labor warranty covers standard straight time labor charges and reasonable travel time, as determined by Atosa.

Atosa Fryer Oil Tank Warranty

In case a leak is detected in the tank within the initial year and is confirmed by an approved service provider, the entire fryer will be substituted. Subsequently, beyond the initial year, a new tank will be provided at no cost, with the exception of freight and labor expenses.

Exclusions from Warranty Coverage

Atosa's responsibility under this warranty is limited to repairing or replacing parts, subject to the below additional restrictions. This warranty does not imply or authorize any individual to assume responsibilities beyond those explicitly outlined in the warranty terms.

An Atosa extended warranty can protect you from significant repair costs or the need to buy new equipment

All Atosa extended warranties Must be purchased at time of equipment purchase. Did you miss out on getting an Atosa extended warranty or are you financing restaurant equipment? Then you should consider getting a Consumer Priority Service Warranty.

Extended Warranty for Commercial Restaurant Equipment and Appliances

CPS Warranty ensures peace of mind for restaurant owners by providing a robust warranty package that covers all aspects of their equipment. Beyond just parts and labor, the warranty includes in-home service, ensuring minimal disruption to daily operations. In cases where an item cannot be repaired, CPS Warranty offers a replacement, guaranteeing continuous functionality for the business. The "no lemon policy" further reassures customers that they will receive top-quality replacements if needed. With access to over 50,000 manufacturer-authorized repair centers, restaurant owners can rest assured that their equipment will always be in expert hands. This comprehensive coverage not only protects investments but also fosters a sense of reliability and trust in CPS Warranty's services. Restaurant equipment is vital to operations, making a reliable warranty like this indispensable for smooth business functioning. By offering such extensive coverage, CPS Warranty stands out as a reliable partner committed to supporting restaurants in maintaining their equipment efficiently. Owners can focus on running their establishments with confidence knowing that CPS Warranty has them covered every step of the way.

True Refrigeration Warranty

Manufacturing Defects Coverage: Your True refrigerator and freezer equipment is warranted for 7 years from the date of installation if it has been correctly installed and used in a normal and appropriate manner. Any issues arising from defective manufacturing or materials are eligible for warranty claims.

Faulty Parts: Should a qualifying part exhibit a factory defect within 7 years of installation, True will either repair or replace the defective component.

Compressor Guarantee: In the event that a compressor unit is identified by True to have a factory defect within 7 years of installation, the compressor will be repaired or substituted with a similar part. This warranty specifically pertains to the hermetically and semi-hermetically sealed components of the compressor.

Dukers Warranty

Three Year Parts and Labor Warranty

Dukers provides a warranty for three years from the date of purchase or thirty-six months after shipment for all new units. The warranty covers defects in material or workmanship under normal use, maintenance, and proper installation as per the instructions provided. If any part is found defective within this period, Dukers will repair or replace it at no cost, including standard labor charges and reasonable travel time according to their warranty guidelines.

Additional 2-Year Warranty for Compressor Only

In addition to the three-year warranty, Dukers offers an extra two-year warranty for the hermetically sealed compressor. This warranty covers defects in material and workmanship for the compressor specifically, extending the coverage to a total of five years from the purchase date. Any defective compressor will be repaired or replaced by Dukers within this extended period.

Warranty Claims

All warranty claims must be directed to Dukers through an Authorized Dukers Service Provider. Claims should include the unit's model and serial numbers, proof of purchase, installation date, and relevant information about the issue. For compressor claims, the compressor must be returned to Dukers along with the required documentation within two months of the issue.

12 Months Warranty for Mobile Vehicles

Dukers offers a twelve-month warranty for refrigeration units installed in mobile vehicles like trucks, trailers, food trucks, or boats. This warranty does not cover installations in non-commercial or residential buildings. Any modifications to the equipment will void the warranty, and claims must be made within 30 days of repair.

R290 Compressor Warranty

Failure to follow specific procedures regarding the R290 refrigerant and lubricant, drier replacement, vacuum levels, and compressor replacements will void the compressor warranty. It is crucial to adhere to these guidelines to ensure the warranty remains valid.

Dukers Gas Equipment Limited Warranty

Dukers guarantees that its gas equipment is devoid of any material or workmanship defects for a duration of 12 months. This warranty, exclusive to Dukers, is applicable to all Dukers brand gas equipment. Any warranty claim pertaining to the gas equipment must be initiated within 12 months from the purchase date. The warranty claim can only be filed by the original purchaser of the gas equipment. Dukers retains the authority to accept or reject any repair or replacement requests for parts. It is important to note that the warranty cannot be transferred to another party.

Turbo Air Warranty

5 Year Parts and Labor Warranty and 7 Year Compressor Warranty

Warranty Claims: To initiate a warranty claim for parts or labor, it is necessary to contact Turbo Air directly. When filing a claim, ensure to provide the model number and serial number of the unit, proof of purchase, installation date, and any relevant details supporting the reported defect. If a compressor needs replacement under warranty, either the compressor itself or the compressor tag must be sent back to Turbo Air along with the aforementioned information. Failure to adhere to the warranty procedures will lead to claim invalidation.

5-Year Parts Labor Warranty: Turbo Air guarantees that all new refrigerated components, the cabinet, and all parts are free from material or workmanship defects when used and maintained properly as per Turbo Air's instructions. This warranty is applicable for five (5) years from the original installation date or sixty-three (63) months from the shipment date, whichever comes first. Defective parts covered under this warranty will be repaired or replaced, including labor costs, during this period.

Additional 2-Year Compressor Warranty: Apart from the 5-year warranty, Turbo Air also provides a 2-year warranty specifically for the hermetically sealed compressor, extending the coverage to a total of seven (7) years and three (3) months from the manufacturer's shipment. Defective compressors will be repaired or replaced with similar parts during this extended warranty period.

R-290/R-600a Hydrocarbon Compressor Warranty: It is essential to follow specific procedures to maintain the two-year compressor warranty. These include replacing the lubricant if exposed to ambient conditions for a prolonged period, changing the drier during servicing, achieving micron-level vacuums to minimize moisture levels, and obtaining compressors through Turbo Air's warranty department, unless stated otherwise in writing.

Manufacturer Warranty Are Not-Transferable

Were you aware that a significant 90% of newly established restaurants face closure within the initial five years of operation? As a result, there is consistently a wide array of pre-owned kitchen appliances such as ranges, ovens, sandwich prep tables, pizza prep tables, freezers, refrigerators, deep fryers, ice makers, stoves, slicers, heat lamps, and other commercial kitchen equipment available for purchase.

The warranty provided is non-transferable, meaning it cannot be assigned to or used by anyone other than the original purchaser/user to whom it was initially delivered. Any attempt to assign or transfer this warranty will result in the warranties being voided, including both express and implied warranties such as those related to merchantability or labor coverage for component failure as outlined in the warranty packet accompanying the unit.

When purchasing brand-new restaurant equipment, a 1 to 5 year warranty is included with the product. On the other hand, buying second-hand restaurant equipment can be risky, especially if the seller is not an authorized dealer. If the equipment malfunctions shortly after purchase, there may not be any recourse. While new restaurant equipment may come with a higher price tag compared to used equipment, the long-term cost is lower as you avoid additional expenses for repairs that may arise due to lack of warranty coverage or unforeseen damages. Opting for new equipment initially ensures smooth operations right from the start.